It's been 15 weeks 3 phone calls a walk-in. Great at selling the furniture, but customer service is non-existent. My wife fell on our icy driveway and I fell off a ladder hanging a Christmas wreath above our garage. The week before Thanksgiving, I had not heard anything from the store, company or sales rep. We were always impressed with how well the furniture held up and the quality of construction, however that has changed this year.In March we purchased a new reclining love seat along with a seperate recliner at the Lazy Boy store on Tuttle Road in Dublin Ohio. Told they would arrest me if I informed others in front of their store. So i bought 2 sofa’s and 1 loveseat all 3pieces damaged when delivered. Day of repair was a no show. We won’t be doing anything about it. The chairs are very over stuffed and I felt they needed to be broken in some before I could spend much time in them...I only sat in one for an hour or two a day. To both of our amazement these chairs were a Godsend to us. He wasn't too pushy and gave us time to browse on our own without stalking us. He said the current turnaround is 6 months. When reading about the structure of the la-z-boy furniture is constructed with engineered wood. Schaumburg's La-Z-Boy furniture store provides an array of home furniture for you to choose from. … We enjoyed reviewing La-Z-Boy and think this brand is a great choice for: Those looking for hand-crafted furniture, built in America, from a company with a multi-generational reputation for quality furniture. We went to Lansing MI store and picked out and ordered two recliners. Stop by or make an appointment with one of our design professionals today! So why pay the high price of there furniture when I can go to Living spaces or Ashley and get the same quality and get the furniture within a week. Quality craftsmanship. we are retired and don't go out much. Ppaaallleeeeaaaseee! La-Z-Boy Recliner Review For over ninety (90) years, the La-Z-Boy brand has been committed to producing quality products for its customers worldwide. Lazy Boy — poor and rude customer service and damaged furniture I am enclosing a letter I sent to Mr. Darrow, the CEO of Lazy Boy. When returning to upright position, makes a teeth-rattling CLUNK! Ordered a recliner because was told would be ready end of November. Upon delivery they were wrong color. The sofa arm is already deformed and it's only 3 months old! Lots of fabrics and colors to choose from. Nothing was making me better...started wondering what could be making me sick?? Nice customer service. Don’t you think mistakes can happen where they make the furniture and they put wrong color tag on the chair . Free swatches and design services. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. DO NOT BUY FROM LAZY BOY! Financing available for qualified customers. With soft cushioning for both the back and your tired feet. Spokane, WA 99208. i naught a couch @1779.00 and two swivel chairs, custom orders at 1,447.00 each,I sat on the couch an hour after after delivery and the cushion dropped all the way down and all the springs squeak ,the swivel chairs are tilted forward.,hitting the floor also the fabric after one sitting is wrinkled.Lazy Boy sales staff told me I have.to have a tech come out and the three day return policy does not apply to special orders.This is Theft By Deception. This furniture manufacturer known for their signature recliners also offers chairs, sofas, sectionals, bedroom, kitchen and dining room furnishings. I then purchased a sofa and two chairs with 2 delivery fees because being delivered separately . Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Never again will I trust or shop at lazy boy or refer them to anyone. The material they use is very soft and very clean. My wife ended up with a torn rotator cuff in her shoulder and I ended up with a shattered right elbow. I have told every family member and friend of the excellent quality furniture LaZBoy Makes. 8) La-Z-Boy, Monroe, MI. But my lips were very chapped, eyes red, chest was getting tight, headache, etc. Horrible company. Transform your living room and bedroom with La-Z-Boy's comfortable home furniture. 4. 9 reviews of La-Z-Boy Furniture Galleries "This place is ok. We came here to buy my dad a comfortable chair for his room, and we found a nice recliner in the clearance section. 10205 N Division. ConsumerAffairs is not a government agency. How do I know I can trust these reviews about La-Z-Boy? Would not even verify the recliner had been started. Ordered a sofa due in 10-16 weeks, which is ridiculous in itself, but decided to wait. Run away and do not darken these doors... we are going to be over 10 months invested in trying to get a quality chairs (AND WE PAID IN FULL ON THE ORDER!!!!). They would not do anything for me either. So, we decided to go to the Lay-Z-Boy store to see what else they might have that was also comfortable. Find Reviews Filter. We turned to our local La-Z-Boy retailer and purchased 2 recliners with electric motors. Horrible sales practices. I purchased the Lazy-boy brand because they have been around for 100 years and had a very good reputation. 533 La-Z-Boy reviews. He answered all of our questions and helped us pick out custom colors. Bought Vail model rocker-recliner on swivel base. Stop by or make an appointment with one of our design professionals today! We value your privacy. I find this very concerning. Almost 6 months for a new sofa. La-Z-Boy recliners provide some of the coziest recliners in the world. Called the store where purchased and asked if they knew of something we could use to diminish the odors or what to do. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. La-Z-Boy is one of the world’s leading residential furniture producers. This was our first time buying furniture from La-Z-Boy and will definitely be our last. Would give 0 stars if I could. Costly. La-Z-Boy Furniture Galleries. It broke along the joint. Valerie Laha refused, telling me if I wanted a refund I wouldn't get it and refused to give me any other contact information to accelerate this issue. My husband and I purchased a recliner sofa last year and two personal recliners this year and are extremely happy with our purchase. About La-Z-Boy. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Unsubscribe easily. I sleep, eat and watch tv from my chair. With the ability to make lots of adjustments we were both able to find the perfect spot where we were completely comfortable and able to eliminate all our pain. When returning to upright position, chair makes a loud CLUNK, that did not occur in showroom model. Unsubscribe easily. For both of us these chairs were the only place that we could find any comfort. Change my store Visit Store Website Get Directions. Ah, and what about being told you can pay a $99 service fee + $75/hour for a repair when your brand new swivel rocker leans so far forward nobody can sit on it? Upholstered furniture must be returned within 3 days of delivery. You must try some of their furniture, you will have it a very long time, if you take care of it. She was a very pleasant and responsive representative. Not one other customer was there on a Sunday afternoon, which I thought was odd. I would recommend the process to all my friends and family as they were easy to work with, not pushy and are definitely customer oriented. Compare Lazboy and Lane Furniture pros and cons using consumer ratings with latest reviews. They also priced match for us which was so nice! I’m warning you - DO NOT PURCHASE FROM HERE!!! I had to go to the Company website to get the correct measurements. With a wide selection of comfortable furniture for your bedroom or living room, you will surely find what you need here. Find helpful customer reviews and review ratings for La-Z-Boy Outdoor Bristol Resin Wicker Patio Furniture Conversation Set (Scarlet Red, 4 Piece):Two Lounge Chairs, Loveseat, Coffee Table with All Weather Sunsharp Cushions at Amazon.com. The La-Z-Boy Brand . The Manager would not speak with me-only through salesperson. You promote high quality yet have ZERO empathy in helping out your customers!! Lousy quality of wood. Great furniture. i want to start by saying that over the past 40 years my wife and I have had several pieces of Lazy Boy furniture which were usually purchased at estate or garage sales. Excellent store with a wide selection of recliners, sofas, any type of seating furniture you may be looking for. With covid all around us. Called the store only to get a number to call headquarters. Get buying tips about Furniture Stores delivered to your inbox. I bought a recliner chair for my husband who's 70 years old. Those who don’t mind paying for shipping and are comfortable with the 3 day exchange only option. When I called they said their driver had a flat tire. Bought a lazy boy thinking it would last for years, when we had it the arms weren’t filled very well they said it was wear even though it was brand new. I will never purchase anything from La-Z Boy again. (D144833 Elliot-Pumice). The sales associates are very pleasant, accommodating, patient and helpful. Costly that’s all I have to say about them . We thank the La-Z-Boy company for making such excellent products and want to share our deep gratitude. Read employee reviews and ratings on Glassdoor to decide if La-Z-Boy is right for you. Shop for sofas, couches, recliners, chairs, tables, mattress in a box, and more today. If you loved it, let us know. I purchased our first Lazy Boy recliner in 1967. Then was told there would be a charge to transport the chairs from Houston to Dallas. Nothing new in my life but my new chair that I was spending so much time enjoying. La-Z-Boy Anderson Rocker Recliner Review. However, my husband was not a fan of having the couch and love seats all reclining. Entered a request for product service, and the rep responded with a service call. How about having hidden charges added to your bill for picking it up because you live too far away to have it delivered? That chair launched the world-renowned La-Z-Boy® brand and a new category in furniture: the recliner. I am extremely disappointed with La Z Boy. Another 3 to 4 weeks to get it and the same before to get the tech out for the repair. No phone call about that after keeping that day open. Called today and they have pushed it back to end of January. We got a matching Lazy Boy Rocker Recliner and a very modern twist to the recliner, a Riley High Leg Recliner. Oct.24 did a walk-in said it was coming from Arkansa. Service: La-Z-Boy Employee Reviews about "furniture" Updated Dec 1, 2020. The tension of the spring wore down the plastic until it went right through and resulted in the mechanism no longer working. Their products are especially designed for families to get the comfort and best home experience they can get. What it really means is there are a number of joints along the long pieces where it’s glued together. Like: How you can straddle the footrest (because it’s narrow) and get up and out from the sitting position and go do whatever you got to do and come back and straddle the footrest and sit back down. He stated he would send in his findings and expect a call in 12-14 days. So I'm going to look into getting a refund and buying furniture somewhere else. One said on production line, second call on truck coming from Michigan, that was Oct 12, 3rd call Oct 18, they don't have any new information manager not in. I have two chairs that do not match my living room and treated so poorly. The overall rating of the company is 2.3 and consumers are mostly dissatisfied. Read customer reviews and common Questions and Answers for La-Z-Boy Part #: 91P899 C148877 FN 007 P1 M158674 on this page. After having the sofas 15 days the love seat motor on one side literally broke. Real La-Z-Boy Customer Reviews. Employee Name: Sharita **. I started feeling bad within a few days and worried I might have gotten the virus...went to the doc, got tested...neg. He show me a few chairs and I picked out the one I wanted I took the first he show me but took a color that they had in stock..not my first choice. ordered two chairs in May 2020; received June 2020... both chairs defective on delivery; service crew came and had idea as to how to fix; replacements ordered (July 2020); 6 weeks later we were told fabric was not in stock for replacements... ordered two NEW chairs as replacements to the replacements (September 2020); repeated calls, opened BBB complaint, totally ignored by servicing and management in just trying to obtain updates on production...finally told 16 weeks from our order (which would place the completion in January 2021); just received notice that now they are pushing to mid-late Feb. 2021. I would like to share a story about my wife and I and our injuries we sustained last winter. If you have any questions about your purchase or any other product for sale, our customer service … So basically there lying to us. Make along story short here we are close to 6 months later had new furniture delivered same issued damaged furniture.so not sure where to go from here called customer service numerous times waiting on line for at least 45 minutes just to speak to someone who was no help at all. We have been buying their products for 40 plus years with no problems whatsoever so what has happened to the quality? Staff very helpful and truly knowledgeable. They could care less about their customers or the contracts they make with them. Was told it would be delivered early December. Horrible quality Furniture and Horrible customer service. I never became comfortable in my recliner so I decided to keep the 2 we have and buy a new style more for my needs. This company is not yet accredited. I asked to for someone else to talk with about this issue, since I felt as new as this chair was, it shouldn't have had this problem in the first place. Tell us about your experience with our products by submitting a rating and review. Who waits that long? I wonder when I would get my furniture if I did not call. ... Glassdoor has 543 La-Z-Boy reviews submitted anonymously by La-Z-Boy employees. The workers are very nice and respectful. I would highly recommend them!??? I am the only one sitting in that spot and probably used the footrest less than 10 times. They said they would send someone out, which took two weeks. Clear All. I don’t know their motivation for using plastic since they couldn’t possibly have saved any more than $5.00 on this part. My husband and I purchased 2 recliners that were delivered in August 2020. We manufacture a full line of comfortable products for the living room and family room, including the our famous recliners, reclining sofas and love seats, sleep sofas, modular furniture and leather upholstery, as well as stationary sofas, love seats and chairs. My husband is so disgusted that he said let's just take it to Goodwill and drop it out the door and go buy another chair tonight. VERY DISAPPOINTED!! Can't keep the chairs as they are....they are making BOTH of us sick! Now the springs on two of the seats have gone so not happy not good value for money I’d never buy lazy boy or recommend it again Just like the Anderson Rocker Recliner, all of the chairs that La-Z-Boy makes patented features with benefits. All without having to extend or retract the footrest. I am extremely disappointed with La Z Boy. He noticed a chemical smell coming from them within minutes. With all the technology today you mean to tell me that can't track a truck that is carrying customers goods. The representative my mother spoke with charged her $100 in advance for someone to come out and look at it. Original review: Nov. 23, 2020. Enjoy reading our tips and recommendations. La-Z-Boy Tamla. Three of the spring ends attach to metal, but the fourth attaches to a plastic piece. It is very unlikely that we will purchase another chair from this company, and I feel compelled to let others know of their shifty practice so nobody else gets charged $100 for someone to tighten two wing nuts. Beware the plastic parts:My La-Z-Boy Briggs reclining sofa and love seat were delivered in January of 2019 and in July of 2020 the reclining feature of the sofa, on the right side, no longer worked. From since their beginning in 1927 where their first reclining, a wooden chair was produced La-Z-Boy has continued to be one of the number one (1) brands in America. I placed the order for a sectional in August 2020. In-Home Design. This kind of business practice steers good customers away. Was told by the owner of the store in Boise, Idaho that it’s not their fault and they will charge us 30% if we cancel now. Even delivery guys said yes for sure these are not brown. After another 31 days it was replace at my house free. It is inherent in the model, and nothing can be done about it." Oh and of course they blame COVID! Lazy Boy Rocker Recliner Review: While we were at our local La Z Boy Furniture Store, we fell in love with the La Z Boy recliners too and ended up purchasing two La Z Boy recliners to go with our La Z Boy Furniture Reese Sofa. They won’t be in business long with that type of practice. The leather has to be repaired by a leather expert that you pay for. This is so disappointing!!!!!! It's very relaxing and it has a very unique smell. Great place for a lazy boy to buy I brought a recliners for my RV and was treated great. My Father spent over $2600.00 in 2018 for one of Lazy Boys top recliners. 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