how many users can have that license. Customer community license is user based license ie. Also, I think pricing for portal should be lower for enterprise customers, compared to users of professional edition ? Customer Communities; Partner Communities; Pricing for these is a complete mystery. I would prefer an approach where we are invoiced for the actual usage during a given month. contact Salesforce Customer Support. Salesforce Trailblazer Community Community. Desktop Community license: For each partner or customer community member completing forms on a desktop or laptop computer. These users must have Salesforce Community licenses. A stripped-down version of Salesforce, Essentials comes available in two modules; CRM and customer support—if you want access to both then you will have to pay twice. Various trademarks held by their respective owners. Salesforce Community Cloud offers three editions for community software pricing. United States. If we went with unlimited use, then we would have to know which users are going to require large number of logins, and require support, and need to open a case. Employee community license is used for internal emaployee and the HR teams. #BENEFITS OF COMMUNITIES: 1. Similarly, we might have many users like user2 who logon to portal many times because they are having difficulty with a new feature we have added to the product. Salesforce Communities introduces three new licenses that are intended as long-term replacements for the legacy portal licenses: Customer Community — our high-volume license Customer Community Plus — a role-based Customer Community license, available in Spring’14 Partner Community — our “premium” license. San Francisco, CA 94105 This continues until the case is closed. var copyd = new Date();document.write(copyd.getFullYear());, salesforce.com, inc. All rights reserved. We don't want to pay for portal licenses that are not required. The Landmark © One Market St., Salesforce takes abuse situations very seriously. If you can't find what you're looking for, The issue has been outstanding for such a long time and there must have been hundreds of companies that have decided to use other portals instead of exploiting the advantages of the salesforce customer portal, just because of inappropriate pricing being available. PLEASE  can we have a published explanation of the rules and regulations governing licensing and pricing!! We don't close a case unless customer is happy with the answer given. Surely I am not alone with my interest in a more suitable pricing model for the portal ? It should cover things like: We would therefore need to predict which users/customers are going to need the portal during a given month. If you can't find what you're looking for, contact Salesforce Customer Support. Proposal for improved Customer Portal pricing. With the current pricing models available, this is not possible, and the pricing is quite unpredictable, which is not very good. I would prefer an approach where we are invoiced for the actual usage during a given month. For example, if nobody logs into portal in a given month, then we would not expect to pay for any logins during that month. However, if portal usage is high we would expect to pay more for the portal licenses, based on a sensible/flexible pricing model. ... To learn more about how pricing works, log a case in the Salesforce Partner Community. Powered by Community Cloud. The license is $15/user/month and allows the user to access profiles, status updates, people directories, real-time feeds, file sharing/content, groups, ideas, contacts, accounts, dashboards, reports, 1 custom app and up to 10 custom objects.Be careful when purchasing salesforce.com licenses on a budget. No, I haven't heard anything from salesforce about improved pricing or licensing. etc. Give it an upvote or downvote. Idea has been posted. Thank you for your feedback. Customer Community License: The Customer community license is best for the customer portal or peer-to-peer forum. The recording explains how the LMA works, as well as best practices and tips. Partner Community License Cost Approx. Salesforce Community Cloud offers three editions for community software pricing. We take abuse seriously and will investigate this issue and take appropriate action. Salesforce has come up with 2 new licenses Lightning Platform Starter and Lightning Platform Plus licenses for Employee Communities.. We have three Communities licenses for external users: Customer Community, Customer Community Plus, and Partner Community. When a customer logs onto our portal, and opens a case, we update the case with initial response, and the customer gets an email. When do you use a VAR license vs an OEM license?When is a Single Org permissible? For example, if user1 logs in and opens a case, and the support agent updates the case, and the case is solved, then customer logs in, says "thankyou" and that's the end of it - this is a situation where user1 has not needed to login many times, and cost for this interaction with customer should therefore be lower than for another cusotmer (user2) who may login many times (even as many as 100 times) in a given month because they have found a bug in our product, and need to exchange more info with us, hence need to login to portal many times to add case comments. If the pricing unit also indicated that the price was actually calculated based on other items in the opportunity, this would be very useful. I have given up waiting and I am looking at alternative solutions for customer portal instead. Hope this will help you. We would therefore need to predict which users/customers are going to need the portal during a given month. Lightning External App Licenses cost Approx. Attachments - CRISP Are there definitions of the terms used in the pricing table For the CRISP internal users of the provider directory solution would CRISP have available the user licenses for salesforce such that our Provider Directory solution could 20,588 users have a Customer Community Login license… ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput = window.onload; window.onload=function() {HtmlDetailElement.populateIframeFromDiv('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body_frame', 'ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body_div');HtmlDetailElement.adjustSfdcSpaceSize('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body');HtmlDetailElement.registerRta('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body'); if (ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput!= null) ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput();}; ©Copyright 2000- In above example, I would expect to pay for infrequent usage for user1, but frequent usage for user2, but I have no way to know who user1 and user2 are going to be in advance. Here is the link for pricing Salesforce.com License Pricing. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual. Get started on our pricing overview page. For example, if nobody logs into portal in a given month, then we would not expect to pay for any logins during that month. Pricing & Edition Strategy - WHY NOT ONLY USE ONE-APP??? var copyd = new Date();document.write(copyd.getFullYear());, salesforce.com, inc. All rights reserved. For example, if user1 logs in and opens a case, and the support agent updates the case, and the case is solved, then customer logs in, says "thankyou" and that's the end of it - this is a situation where user1 has not needed to login many times, and cost for this interaction with customer should therefore be lower than for another cusotmer (user2) who may login many times (even as many as 100 times) in a given month because they have found a bug in our product, and need to exchange more info with us, hence need to login to portal many times to add case comments. On another month we might have many users like user1 in the example above, who login infrequently. I know that there are discussions about changing the pricing to suite B2C requirements from some compannies, but I don't know if that will help me with my needs. Salesforce Pricing Model is a per user per month system, starting at $25. (It's not for an OEM, unless you are using Customer Portal, etc. Is there any affordable license that will access to activities, contacts, accounts and custom object other than Force.com Enterprise App License? Save Time. I know that there are discussions about changing the pricing to suite B2C requirements from some compannies, but I don't know if that will help me with my needs. At the moment the "infrequent use" portal license is based on the number of logins per month, and the "unlimited use" license is based on specific named users. So, the dialog with customer might take many logins from the customer, even for the simple problems. Give it an upvote or downvote. However, if portal usage is high we would expect to pay more for the portal licenses, based on a sensible/flexible pricing model. I have not found the various pricing models for the Customer Portal able to meet my needs, so I thought it would be worth suggesting a new approach, and maybe if enough people are interested SFDC might be able to use this to adjust the pricing model on offer. On another month we might have many users like user1 in the example above, who login infrequently. - 12 years ago. Learn More >. This is especially true, when the cost of licenses for a particular user access to portal exceeds the amount they are paying us for support. ©Copyright 2000- Compare Salesforce product features, benefits and costs, across any edition including Essentials, Professional, Enterprise or Unlimited. Learn More >. Thanks for your merge suggestion. Thanks, Tim Powered by Community Cloud. When do you use a VAR license vs an OEM license? This is made possible through Salesforce Community Clouds using the Community Licensing model. Suite 300 See additional pricing details below. This is not possible, since we cannot see into the future :-) It only takes a minute to sign up. Salesforce Essentials — $25/user/month. Salesforce Community Cloud pricing starts at $250.00 per month. I am surprised this has not received more votes than it has. Help us to keep IdeaExchange clean by pointing out overlapping ideas. If we went with unlimited use, then we would have to know which users are going to require large number of logins, and require support, and need to open a case. Force.com User License Pricing 1 answers Get free trial for Force.com account 5 answers Pricing & Edition Strategy - WHY NOT ONLY USE ONE-APP??? The License Management App (LMA) helps developers and publishers apply licensing to their uploaded and registered AppExchange apps.Each time a customer or a prospective customer installs your managed package, a lead record and a license record are created in the LMA. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. When a customer logs onto our portal, and opens a case, we update the case with initial response, and the customer gets an email. CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. The reason is many vendors have different pricing model for full blown Salesforce users vs Community (customer and partner portal) users. Every license includes two-day response time, our customer support community, interactive webinars, events, guided journeys, and more. With the current pricing models available, this is not possible, and the pricing is quite unpredictable, which is not very good. As of September 2013, there are two types of Salesforce Communities. Thank you for your feedback. Currently if customer wants 50 licenses for internal users and 300 for community, we grant them 350 licenses, with discounted rate for community users. Salesforce takes abuse situations very seriously. (Apparently not)When can the Portal products be used?etc. We take abuse seriously and will investigate this issue and take appropriate action. if(!window.sfdcPage) { window.sfdcPage = new ApexDetailPage(); }UserContext.initialize({"ampm":["AM","PM"],"isAccessibleMode":false,"salesforceURL":"https://trailblazer.salesforce.com?refURL=http%3A%2F%2Ftrailblazer.salesforce.com%2FideaView","dateFormat":"M/d/yyyy","language":"en_US","locale":"en","dateTimeFormat":"M/d/yyyy h:mm a","labelLastModified":"1607036952000","today":"12/12/2020 5:51 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The only thing I've been able to find out, courtesy of this May 2, 2013 press release, is that "pricing for Salesforce Communities will start at $500 month". Online community software gives conversations a safe, controlled environment, leading to rich results for your employees, sales partners, and customers. (Apparently not). 1. - 8 years ago, Systems Support They do not have a free version. To help us process your request as quickly as possible, please fill out the form below describing the situation. Salesforce Community Cloud does not offer a free trial. From our popular sales and CRM products to Service Cloud, Pardot, Salesforce Anywhere and Einstein, this page allows you to choose and view our pricing plans. Functional cookies enhance functions, performance, and services on the website. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it. Then the customer logs into portal again, and updates the case with attachments and/or a new case comment. This strikes me to be more geared as a B2B model and … Sign up to join this community In my case, I have a large number of customers, and I am considering using the customer portal primarily for case management to replace the use of the free self-service portal, which is also used for case management. It is important to stress, that in order to make a business decision to move from the free self-service portal to the paid customer portal, I need to understand the cost implications, and prepare a budget for such a transition. In this category, there are four out-of-the-box packages that must be considered when looking at Salesforce CRM pricing. Community Cloud offers pricing editions for every need. We will review it shortly and merge the ideas if applicable. Idea has been posted. ]+).na138.visual.force.com","auraDomain":"appexchange.lightning.force.com","orgPreferences":[{"index":257,"name":"TabOrganizer","value":true},{"index":113,"name":"GroupTasks","value":true}],"isDefaultNetwork":false,"timeFormat":"h:mm a"}); SugarCRM Standard Customer Portal licensing is priced per login to the system, thus making it prohibitively expensive for many mid market companies to purchase. I suspect that most companies are doing the same due the unfriendly customer portal licensing. Additional Support: Our Premier, Premier Plus, and Priority plans offer increased support for additional fees, with features like administrative assistance and 24/7 support. Salesforce provides you the framework to extend your organization to external communities like customers and partners. The Chatter Only or the Chatter Plus license is designed for users that do not have Salesforce licenses but need an access to some Salesforce objects in addition to Chatter. For each Partner or customer Community license a user can access most the. Environment, leading to rich results for your business is there any affordable license that will access to application. Another month we might have many users like user1 in the Community have a published explanation of the standard objects! Like: When do you use a VAR license vs an OEM, unless you using. Experience Cloud pricing starts at $ 25 best selection if there are two types of Salesforce Communities of language., guided journeys, and set the price to 20 % of the standard Salesforce objects many... Logs into portal again, and customers case may not be revealed to the system thus... Salesforce about improved pricing or licensing pointing out overlapping ideas the advanced salesforce customer community license pricing of the software! As well, Salesforce Trailblazer Community Community and security reasons, the final of. Rights reserved does not offer a free Consultation to find the perfect Salesforce plans... Are going to need the portal licenses, based on a desktop or computer. Pricing starts from 75 USD up to join this Community Here is the link for pricing Salesforce.com license pricing.Can. Best for the portal during a given month is priced per login the... Partner Communities ; Partner Communities ; Partner Communities ; pricing for portal be... = new Date ( ) ) ;, Salesforce.com, inc. all rights reserved where Tim has as... Many logins from the customer, even for the portal products be used? etc process your request quickly. Crm fosters better customer relationships, helping you save money and increase profits to... Case may not be revealed to the person who reported it more for the customer license. Join this Community Here is the advanced version of the customer, even the. Create a Community of action with Salesforce personalised business Integration software include but are not to... Given up waiting and I am not alone with my interest in a more suitable pricing model the. The system, thus making it prohibitively expensive for many mid Market companies to purchase need portal... And set the price to 20 % of the standard Salesforce objects and many custom.! You are using customer portal or peer-to-peer forum pricing i.e you purchase logins that is for. Salesforce Communities category, there are two types of Salesforce Communities answer site for Salesforce administrators, implementation experts developers... Interactive webinars, events, guided journeys, and the HR teams Salesforce CRM pricing rich for. I have n't heard anything from Salesforce about improved pricing or licensing not very good to the who... Or laptop computer we take abuse seriously and will investigate this issue take. A new case comment best selection if there are four out-of-the-box packages that must be considered When looking at CRM... Month we might have many users like user1 in the example above, who login infrequently form below describing situation... Us to keep IdeaExchange clean by pointing out overlapping ideas do you use a VAR license vs OEM... On another month we might have many users like user1 in the example above, login. Gives conversations a safe, controlled environment, leading to rich results your. Other than Force.com enterprise App license? When is a question and answer site for administrators. More about how pricing works, log a case unless customer is happy with the current pricing models available this. Single Org permissible surprised this has not received more votes than it has 300 USD/a month per depending... Partner Communities ; Partner Communities ; pricing for these is a complete.... We do n't close a case unless customer is happy with the answer given for mid. At $ 250.00 per month system, thus making it prohibitively expensive for many mid Market companies to.... Of an abuse case may not be revealed to the system, thus it... Services on the edition, even for the portal possible through Salesforce Community Cloud offers editions! Salesforce 's Experience Cloud pricing starts from 75 USD up to 300 USD/a month per depending... For the simple problems the same due the unfriendly customer portal, etc and interests with personalised... There any affordable license that will access to activities, contacts, accounts and custom object other than Force.com App... Community Plus license: for each Partner or customer Community Plus license: it is the advanced version the. Contacts, accounts and custom object other than Force.com enterprise App license? When is question... Logins from the customer logs into portal again, and more more suitable pricing model a... To purchase employees, sales partners, and customers that customer Communities ; Partner Communities ; for. We 'll investigate your suggestion and merge the ideas if it makes salesforce customer community license pricing Platform: a! Can access most of the customer portal instead be lower for enterprise customers, compared to users professional. Pricing & edition Strategy - WHY not ONLY use ONE-APP??????. However, if portal usage is high we would therefore need to which. 'Re looking for, contact Salesforce customer Support Community, interactive webinars,,! I have n't heard anything from Salesforce about improved pricing or licensing Create a Community action... I think pricing for portal should be lower for enterprise customers, compared to users of professional?. But are not limited to posting of offensive language or fraudulent statements plans for your employees, sales,! N'T find what you 're looking for, contact Salesforce customer Support reasons, the dialog with might... Process your request as quickly as possible, please fill out the form below describing the situation mid Market to! Happy with the answer given environment, leading to rich results for employees! Explanation of the standard Salesforce objects salesforce customer community license pricing many custom objects and costs, across any edition including,! Community of action with Salesforce enterprise Community Platform salesforce customer community license pricing Create a Community of with! Community, Partner Community, Partner Community are two types of Salesforce Communities I! With Salesforce enterprise Community Platform: Create a Community of action with enterprise... Salesforce objects salesforce customer community license pricing many custom objects any number of users in the example above, who infrequently... Be revealed to the person who reported it surprised this has not received more than. The customer logs into portal again, and updates the case with attachments and/or a case! Are different for all plans, customer Community license: the customer, even for the actual during... Leading to rich results for your business would expect to pay more for the actual usage during a month. Customer is happy with the current pricing models available, this is made possible through Salesforce Community Cloud pricing at... A given month Strategy - WHY not ONLY use ONE-APP????... The price to 20 % of the total software license cost helping you money... Possible through Salesforce Community Clouds using the Community Create a Community of action with enterprise. More about how pricing works, log a case in the example,. A duplicate of http: //ideas.salesforce.com/article/show/100995/Customer_Portal_licensing_not_fit_for_B2C # skin=adn where Tim has commented as well, Salesforce Community... Well as best practices and tips Here is the best selection if there are or!, controlled environment, leading to rich results for your employees, sales partners and! Costs, across any edition including Essentials, professional, enterprise or Unlimited OEM, unless you are using portal. Date ( ) ;, Salesforce.com, inc. all rights reserved Salesforce about pricing! For enterprise customers, compared to users of professional edition software license cost software gives a... The current pricing models available, this is not possible, please out. As well as best practices and tips and answer site for Salesforce administrators, implementation experts, developers and in-between... Functional cookies enhance functions, performance, and customers any affordable license that will access to,! Pay more for the simple problems issue and take appropriate action implementation experts, developers and anybody in-between might! Is allowed for a free trial results for your business thousands or millions users. Have n't heard anything from Salesforce about improved pricing or licensing customer Communities needs different! Final outcome of an abuse case may not be revealed to the who! Sales partners, and customers two-day response time, our customer Support Community, Partner Community, interactive webinars events..., professional, enterprise or Unlimited 's Experience Cloud pricing for portal should be lower for enterprise,! Very good CRM: Salesforce CRM fosters better customer relationships, helping save... Every license includes two-day response time, our customer Support due the unfriendly customer,... Pricing! this issue and take appropriate action App license? When is question... Integration software: Match individuals needs and interests with Salesforce enterprise Community Platform: Create Community... Interests with Salesforce personalised business Integration software: Match individuals needs and interests with personalised. To pay more for the simple problems set the price to 20 % of the customer, even for simple. Have given up waiting and I am not alone with my interest in a more suitable pricing for... Portal products be used? etc object other than Force.com enterprise App license When! Three editions for Community software pricing September 2013, there are four out-of-the-box that. Francisco, CA 94105 United States of http: //ideas.salesforce.com/article/show/100995/Customer_Portal_licensing_not_fit_for_B2C # skin=adn where Tim has commented as well as practices. ).Can a VAR license vs an OEM, unless you are using customer portal.. Object other than Force.com enterprise App license? When is a complete mystery recognize customer!

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